Overview

This document will cover what you can do in the billing tab and how to access it. The billing section of the El Toro portal is designed to give you a comprehensive view of all your billing activities and manage your billing information.

Billing

The Billing section of the El Toro portal is where all billing and payment activity can be managed.

The billing tab is where you can do the following tasks:

• Add/update payment information.

• Add/update the billing details.

• View your account balance.

• View your invoice history.

• Pay your invoices.

How to Find the Billing Tab

The billing tab can be found by first clicking the three dots in the upper left-hand part of your screen, then by selecting the “Billing” button.

 

Understanding the Billing Table

Below you can see a screenshot of the full billing page, and below we will break down what each part of this screen covers.

 

The box at the top left of the screen contains the payment plan type, the current balance of your account, and the current number of unpaid invoices.

The box in the right top corner includes billing details such as the name, email, and address that is being billed. These details can be edited by selecting the pencil icon in the top right corner.

The box in the bottom right corner includes payment details such as credit card(s) associated with your account.

• A new card can be added by selecting the “Add New Card” button in the top right corner.

• A card can be removed from the account by selecting the small “x” at the end of each card detail line.

• This box also includes a toggle button to opt-in to pre-payment, which would include pre-paying any political order lines, as well as paying any invoices that remain unpaid after their deadlines.

The large box in the bottom left provides invoice details and contains the following columns:

• Invoice Number: unique ID number for each invoice.

• Amount: the total payment due for that invoice.

• Status: the invoice status (paid, processing, or unpaid).

• Pay Now: the button to pay an invoice.

• Due: the deadline for an invoice to be paid.

• Applied Amount: credits or partial payments will appear here and will reduce the balance of an invoice.

• Balance: the total amount due by the invoice deadline.

The Invoices table can also be sorted (up and down arrows) or filtered (funnel) by any of the columns.

FAQs

• Q: When will I be invoiced?
  • A: By default, El Toro bills monthly on Net 30 terms.

• • • If your order line flight length is < 45 days, you will be billed on the first business day after the order line ends.

    • If your order line flight length is > 45 days, you will be billed at the beginning of the subsequent month for the previous month. Once the order line ends, the remainder will be billed on the first business day after the end date.

• Q: How long do I have to pay my invoice?
  • A: All invoices should be paid within 30 days of receiving them. Please reach out to your account executive if you need assistance.

• Q: What payment methods does El Toro accept?
  • A: We accept the below forms of payment. For more assistance, please reach out to your account executive.
    • Credit Cards

    • Wire Transfer

    • ACH

    • Checks

    • Payment through El Toro Payments

Need Help?

To request support, follow the steps in the article below or contact us at support@eltoro.com and we’ll be happy to help.
Support Requests and Knowledge Base – El Toro Support Center