Overview

This document will explain what a priority audit is and how to request one.

Priority Audit

All creatives go through a third-party creative audit before they start serving. This is required to ensure that the creatives are compliant with all policies and are acceptable to serve. The third-party creative audit is an automated process and takes 1 business day to complete.

If you submit an order line that needs to start serving immediately or on a weekend, we can request a priority audit. A priority audit will incur an additional cost of $5 per creative.

How to Request a Priority Audit

There are two ways to request a priority audit, through your Sales Executive or through a Support Ticket.

Request a Priority Audit through the Sales Executive

You can reach out to their Sales Executive to request a priority audit, and they will create an internal ticket to request an invoice be sent to you.

Request a Priority Audit through a Support Ticket

Our Operations team requires the information below to successfully process a priority audit request.

Please note that the additional fee for a priority audit is applicable per creative.

1. Order line and Campaign link(s)

2. Creative link(s)

Below is an example:

 

Need Help?

To request support, follow the steps in the article below or contact us at support@eltoro.com and we’ll be happy to help.
Support Requests and Knowledge Base – El Toro Support Center