Description

This page serves as a comprehensive resource for our customers as they open their accounts in El Toro's newest portal, Gen3. Here, you'll find answers to frequently asked questions, along with helpful resources to ensure a seamless migration to our Gen3 Portal.

General Questions

• What is Gen3?
  • Gen3 is El Toro's latest innovation, designed as a comprehensive self-service platform that empowers users with robust tools for efficient campaign management. Its key features include:
  • Campaign Management: Users can effortlessly manage their campaigns, tailoring each to meet their unique requirements.
  • Creative Upload and Storage: The platform offers seamless uploading and secure storage solutions for various creative assets.
  • Audience Generation and Storage: Users can create and store audiences, enhancing the effectiveness of their campaigns.
  • Customizable Reports: Gen3 provides advanced reporting tools, allowing users to generate customizable CSV reports that offer insightful analytics and performance metrics.
  • All-in-One Platform: Designed as a unified platform, Gen3 consolidates all essential marketing tools in one accessible location, streamlining the user experience.
• How do I change my password while in Gen3?
  • Follow these steps provided within the Knowledge Base documentation to update your password.

Audiences

• Can users delete audiences?
  • Users can delete audiences that haven't been attached to a submitted order line.
• What are locked audiences?
  • Locked audiences are custom audience segments generated by El Toro that are locked within the portal. Users are still able to view these audiences and attach them to other order lines, but are unable to modify or download them.
• What audiences are available within the portal?
  • The following audience types are available within the portal:
    • IP Targeting
      • B2C
      • B2B
    • Digital Canvassing
    • Venue Replay
    • Digital New Mover
    • Map Polygon
    • Zip Code Lists
    • IP Address Lists
    • Retargeting

Creatives

• What creative types are supported in the portal?
  • Our Gen3 portal supports the following creative types:
    • Banner
    • HTML5s
    • Native Ads
    • Ad Tags
    • Video
    • VAST Tags
    • OTT
• Are users able to delete creatives?
  • Users can delete creatives that haven't been attached to a submitted order line.
• Are support requests needed for unique landing pages per creative?
  • While support requests are currently necessary to set up unique landing pages for creatives, in a future release of Gen3, users will gain the capability to customize landing pages per creative on their own.
• Can users preview all creative types within the portal?
  • In Gen3, Ad Tags, VAST Tags, and HTML5s are not visible. Previews are exclusively accessible within our DSPs and can be checked by submitting a customer support request through the portal or via email at support@eltoro.com.
• Will I have access to my initiatives in the previous Portal?
  • If you have received a notification indicating that your organization is ready for migration, your existing V2 account will have been synchronized with Gen3. You should have received a Welcome Packet and a password reset email to set up your account. If you encounter any issues resetting your password, please click here.
  • Your creatives from V2 will be fully synced with Gen3 and your audience assets and campaigns have been migrated as well. 

Reporting

• Is there a different process when submitting MatchBacks or report requests from Gen3?
  • No, users can submit MatchBack and report requests in the same manner as they do in V2. However, please note that CSVs cannot be uploaded into the Portal. Clients will need to submit CSVs for MatchBacks via email at support@eltoro.com
• Is reporting available through Gen3?
  • Yes, all order line reports, including political ones, are available within the Gen3 portal.

Need Help?

Contact us at support@eltoro.com and we’ll be happy to help!